NOTE: There is ABSOLUTELY NO refund on any custom made items, meaning any item that is created with
a personalized message and or names.
How much hair do I need?
Depends on your item but most require 11" and 2-3 pencil widths.
How do I prepare the hair?
Please wash your hair with just shampoo, and once hair is dried, place it in a baggie. Then write your name
and your horses name and wrist size on the bag. We get a lot at one time, so this prevents us from
mixing up orders. Keep each item in a separate bag.
Where do we ship?
We ship anywhere in the world that the postal service lets us. We are located in New
Liskeard, Ont, Canada. Give us a shout for pricing.
What if I sent you my hair dirty, braided and unorganized?
We will tack on an extra $10 for each item created from the hair.
Do you use Sterling silver end caps, charms, swarovski crystals, gold or other such items ?
All of our bracelets do not include the above. If you would like to use any of the mentioned
accessories, they are available at a higher price. Please contact us if you prefer sterling silver.
How long will my order take?
Usually the entire process takes one to two weeks. There are times when it can take longer. If you are
ordering multiple items. Also
there are times of the year (like around Christmas) when I have many custom orders in at once and things get a
Why does it take so long?
Creating horse hair jewellery is a procedure that can take a few days. I also
do the jewelry and braiding work in the order I received it. If there are a lot of orders before yours, it may
take me a little while to get to yours.
Can I pay you after your done?
NO, all items must be paid in advance BEFORE the work starts. If there is ever a time where payment
ends up bouncing or something happens to reverse payment and payment is not paid promptly, we have the right
to refuse giving you your item and can sell your product to someone else.
My bracelet isn't thick enough, or thin enough
When you choose the end caps, sometimes the final thickness of the bracelet will determine what end cap
will work best. However, if you choose to get the 6-10mm bracelet but choose #6 end cap, your bracelet will be 8mmish
in thickness. If you choose end cap #4 for another example, your bracelet can be up to 10mm thick.
You can pick the one you prefer but if it happens there is less hair for that size once completed, we'll let you know.
Where's my bead or it's not the color I wanted
A bead is free with every bracelet purchase.When you send your order in and if you don't specify you want
a bead added on, we don't add it on. As well
if you say you want one, but don't specify a color, we automatically add a clear one.
That doesn't look like my horsehair color I sent?
First, we do not get hair ever mixed up with others as we work from the bag your hair came in and put it right
back in as we work on others. When we sort the hair, there is a ton of different lengths. Our final goal is to have
all the same lengths..so when hair is sorted, say for instance from a black tail that has some brown tint. Perhaps
the brown tint part of the hair is shorter and all gets pulled out, then the final hair is only black. This can happen
in all colors of hair. Also, once hair is washed, sorted, then braided together, it changes the whole context. We can
never predict how the final piece will look unless it's a solid color. So no worries, we don't mix your horsehair
up with other people's horsehair. And we certainly have no reason not to use the hair you sent.
My horse hair item makes me itchy
Yes, horse hair is itchy and sometimes, will give some people a rash. And of course, if you're allergic, then it's
pretty likely the hair is going to irritate you.
One of the reasons we always add up to
an inch extra on bracelet wrist sizes is to keep the hair from being direct contact with your skin all the time.
Some horses tail hair is courser then others too, causing even more irritation. If your horse hair item causes
irritation, perhaps just wear it for shorter periods. You could also opt for a keychain as well.
My horse hair item broke/I'm not happy with my product
All horse hair items created are not meant to be worn or used everyday, tossed in a purse, pocket, in the water, shower,
doing dishes etc. These are delicate pieces of memories that require care. At times, jump rings pop open, end caps
pop off etc. Most times due to lack of care, but sometimes it just happens. Even the most of expensive jewellery falls
apart :(. If this happens within 90 days after you've received your item, you can send me the item in question back
I'll see if I can repair it at no cost. Generally, we do not offer any refunds or replacements, but please send us
your horse hair item and we'll take a look. We want to be sure you are happy so there are times we will just make you another
item, just depends on the problem and the reasoning. You must send the item for me to be able to assist you and
you are responsible for shipping costs both ways.
Why can't mane hair be used for braiding?
Mane hair is very fine, compared to tail hair, and the individual hairs are not very strong. Since they are so
thin and weak they simply make a very bad product. In addition it takes a great deal of time.
I will work mane hair if someone insists on it, but there is an extra fee involved. As well, we are not responsible
for the lack of quality that is usually provided with mane hair :).
What happens to the hair that is not used?
If you sent extra hair that's not used, it will be returned if you request it. I do not return
any of the hair sorted for the braid itself though, it's too small and bundled into a mess.
You messed up my order?
As hard as we try not to make mistakes, we are human and it can happen. Especially if we are pushed for time on
orders. If it's a mistake on our part we will gladly replace your item, such as adding something we shouldn't
or forgetting to add, typos in the name (we will create a new name tag). When it comes to bracelet size,
we expect to be provided the wrist size tight, and we add an inch, give or take. If the bracelet ends up not fitting,
that is not an error on our part. Unfortunately, we can't adjust the horse hair per say, but if it's too small, we
can add some accessories to lengthen it. We can't do smaller :( So PLEASE be sure to provide the proper measurements.
If it's a gift and you take the chance of providing a measurement by guessing, we are also not responsible if it doesn't
How do I take care of my braided horsehair item?
Please check on the "hair care" page.
Do you coat the hair, or treat it in some way?
No. The reason it feels so different is because it is braided.
Every horse hair is different work with though, different textures, feel etc.
How do I collect the hair for a custom order?
Please check on the "how to order" page.
What if my hair is too short, or there is not enough?
The best thing to do is just show/send me the hair. Once I see it, I can give you a better idea of what can
be braided from that hair. I will always be able to do something with the hair even if it's just a keychain.
I don't like to work with mane hair as it is short and harder to work with, but it is possible to be
Can I put more than one horse in a single project?
Yes, you sure can! Actually, braids look much better combined with different colors.
I decided I don't like the item you made, or don't want or found someone else, can I get my money back.
Sorry, no, all items purchased are non-refundable.
Are you responsible if my hair doesn't arrive or my items don't arrive once you ship them?
NO, we are not held reliable for either.
My item doesn't fit, I gave you the wrong measurements, can you make me another one?
It is important that you provide us proper wrist sizing etc. These bracelets and other horse hair jewellery
can not be taken apart once created. If it doesn't fit due to providing wrong measurements,or none at all,
we do not redo or create another one at no cost. So be sure you have your measurements correct. You are welcome
to purchase another one if you like at the regular cost.